Transform processes, policies, people and your corporate culture!
Denise Scotti-Smith - President
"If your company is like most, there is limited time and resources to take on those important projects that will drive your strategic objectives! Balancing risk management with cash flow needs is always a challenge for small businesses. By partnering with my team at Mission Accomplished Consulting, you will have access to expertise that will decrease employment litigation risks, decrease unemployment tax rates, decrease workers compensation rates, and transform your culture to one of excellence that drives optimal performance!"
**Manufacturing **Healthcare Industry **Small & Medium Sized Businesses **Nonprofits
Our client may be: ** A manufacturing company or healthcare agency burdened by costly turnover. ** A growing business who is subject to more laws and regulations than they were in the past. ** A client who needs access to HR expertise for projects or as issues arise, but can't incur the overhead costs.
"When I first sought out a Life Coach, I was skeptical and not sure what to expect. Denise exceeded my expectations! I was a work-a - holic who thought I'd never have the time to invest and work on the issues I needed to work on and that were a priority- primarily my family! Once I committed, my family relationships improved and I started performing more productively at work because I was working smarter and not harder! She brings a unique mix of people skills and business leadership skills that can be as enlightening as it is refreshing! If you are looking for a Life Coach, without hesitation I recommend Denise!" -- R. Guglielmo Financial Adviser / Manhattan
"It (the Performance Evaluation Cycle Training) was very informative! She actually prepared examples using our organization's performance appraisal form as a learning tool. These were put into our training manual. These will definitely be useful in the future! The instructor (Denise) was excellent - I wish we had more time with her!" -Judy Simmons, Day Hab Supervisor, Greenville County Disabilities & Special Needs Board
"The instructor (Denise) was excellent! All learning objectives were absolutely met! Denise was prepared with all materials for class. The workbook will definitely be very helpful in the future! " -Jacqueline Vernon, Day Hab Program Supervisor, Greenville County Disabilities & Special Needs Board
"It (Performance Evaluation Cycle Training Program) was very good. The information in the handouts and presentation will definitely be useful in the future!" -Mary S., Day Hab Program Supervisor - Greenville County Disabilities & Special Needs Board
"E for Exceeds! Her [management] training program [The Performance Evaluation Cycle] was specific to our management needs for growth! Denise went above and beyond expectations when she initiated the creations of a new Performance Evaluation and new instructions which will be used for all future staff evaluations!" - Keely Simmons, Human Resources Director, Laurens County DSN Board
"She was positive and enthusiastic about what she was teaching! I really enjoyed the class [Conducting a Legal & Effective Interview]." -Brandon Medlin, Residential Program Manager, Laurens County DSN Board
“Denise Scotti-Smith was a valued member of the William Floyd
Community Summit, a large not-for-profit civic organization, for 6
years. She was elected as an At-Large Member and eventually was elected
to serve on the Board of Directors, where she was a major influence on
the organization. Mrs. Scotti-Smith worked diligently to assist us in
becoming a more professional group by creating a Strategic Plan which
was implemented by our Board of Directors and is still used today. She
assisted our organization in many ways, including but not limited to
fundraising, writing and securing grants and working on public
relations. Denise was the epitome of what being a member of a community
organization should be and her valued assistance has been greatly
missed since she moved.”
-Beth Wahl, President, William Floyd Community Summit
"I highly recommend Denise as a consultant if you’re looking
to bring change to your organization.
I’ve had the pleasure of working with her in various capacities for 14
years. Whether you’re looking to improve
your corporate culture, increase the efficiency of your operation, redesign
your organizational structure, coach your leaders or champion an unpopular
decision – I’ve seen Denise do it all.
As the Chief Operating Officer of a large organization, I’ve
had to facilitate all of the above. I
attribute much of my own success to having Denise at the table throughout those
challenges. Like Denise, I consider
myself to be a strategic thinker.
Leading through change is like a game of chess and you need to plan
several moves ahead to be successful. Of
my senior team, Denise was always the one who quickly realized how I was
planning my checkmate after only one or two moves. Denise would then partner with me to help the
rest of my senior team embrace the changes and carry out the plan. In addition to garnering support for changes
from those she supervised, I’ve consistently seen her motivate those whom she
had no positional authority over. This
quality is a hallmark of true leadership, and another reason why I recommend
Denise as a consultant.
Her love for problem solving is a big part of why I believe
she is so effective. She’s very in tune
with external factors affecting an organization and has a history of initiating
and advancing strategies that enable the organization to capitalize on them. I’ve worked with many consultants over the
years and have found many to be disingenuous and unconvincing; selling only
promises and buzzwords. Denise has a
genuine and highly contagious positive attitude. Denise consistently gives 150% and is the best
choice if you are looking to partner with a consultant who will give you the
most bang for your buck." -Paul Giotis / Chief Operating Officer / Nonprofit serving individuals with disabilities
"I’ve
had the honor of working with Denise Scotti-Smith for over ten years, including
in my role as her supervisor during my tenure as the Director of Quality
Improvement for a large human service organization. Denise has superior interpersonal skills
which contributes to her ability to motivate employees at all levels as well as
promote a positive corporate culture.
Denise
has a reputation for taking the most challenging and negative employees and
single handedly producing a team with open communication andpositive
attitudes. Other large organizations
have requested her as guest speaker to assist them in their staff development
initiatives. In addition, Denise was
commended by The Commission on Accreditation of Rehabilitation Facilities
(CARF) for her comprehensive and effective employee development program. CARF is an independent nonprofit organization
focused on advancing the quality of services and providing accreditation
services internationally.
In the spirit of continuous quality improvement, Denise has successfully
developed, implemented, and monitored numerous innovative systems and
processes. Among her many
accomplishments, she has implemented new recruitment and hiring systems, implemented
systems for collecting and analyzing various Human Resources metrics including
turnover data; developed various
training manuals, policies and procedures, a mentorship program and an
Orientation program. Systems that she
has implemented have not only proven to be cost –effective and efficient, but
have helped promote a positive corporate culture that has been pivotal in
allowing us to fulfill our mission for providing quality services.
Whenever a department was going through a
transition and needed an “overhaul”, Denise stepped up to the plate during
these critical times and has lead entry –level and clinical level
employees.
Denise
is a pragmatic professional with a great sense of humor, tremendous insight, and practical solutions
to complex problems. She is strongly
committed to developing and promoting the organizational goals to achieve their
mission! Anyone who has the opportunity
to hire her for on-site management training, consulting, and coaching will be
highly satisfied."
- Amy
R. Walsleben / Director of Residential Services/ Epilepsy Foundation
“I highly recommend Denise as a consultant, trainer,
and coach, especially whenever change is necessary. I am the Director
of Quality Improvement for
a large organization and have had the opportunity to work with
Denise through many organizational changes. As organizations face
leadership challenges,
Denise is consistently able to create a transformation in the culture
and develop and
implement strategies necessary for long-term success. She identifies
steps for improving operations and presents a comprehensive view and
clear vision to guide you through the steps. She always accomplishes
her objectives in a
relatively short period. You will find
her to be a true motivator and one of the best!” - Linnette Nappi / Director of Quality Improvement / Compliance Officer
I had the distinct pleasure of meeting Denise when my employer hired her
to be a Guest Speaker. I was inspired by her creativity and
resourcefulness. Her ability to bond with the audience really made her
presentations distinctive and successful. After our initial meeting, it was among one of my responsibilities to resolve a highly sensitive conflict between my organization and the one Denise was representing at the time. During these potentially highly
contentious times, I've seen her in action as she effectively guided
both groups toward conflict resolution. Denise’s sensitivity,
diligence, energy and sense of humor made working with her a joy.
I've witnessed the effect she
has on those who work with her. She's known for being fair minded and
non-judgmental, as well as for being a great teacher and role model for
those around her! She is very personable and has a knack for seeing the
big picture and helping those around her see it as well!
Since
that time I had the pleasure of working with her on a number of different
projects. In fact Denise was instrumental in the conception of a
proposal I used to start up my own Art Therapy practice.
It is
for these reasons that I offer high recommendations for Denise without
reservation. Her drive and abilities will truly be an asset to your
establishment. If you have any questions regarding this recommendation,
please do not hesitate to contact me." -Reginald Morris / Director / The Art for Special People Program
"As an exceptional trainer, an
amazing coach and a fabulous leader she is sure to broaden horizons and open
your team’s eyes to pragmatic solutions! Her ability to teach those
around her the skills necessary to develop these same traits are one of her
greatest strengths! You won’t be sorry that you hired her!"
"I’ve
worked with Denise for over 10 years in many capacities and among the many
accomplishments she's had, she is best known for being able to plan and
successfully facilitate the changing of an entire corporate culture from
negative to positive. She’s developed many effective training curricula for
rookie employees as well as seasoned leaders. Denise is a valuable person with
a wealth of knowledge. In addition to her strong work ethic, she is an honest,
dedicated and reliable professional and is known for treating people with
dignity and respect.
Denise truly is a unique, wonderful person with a dynamite personality! I highly
recommend hiring Denise as your consultant. You will not be disappointed!" -Mary Rosenwald / Assistant Program Director of Residential Services
"I have known and worked with Denise for over 15 years
as both her supervisor and colleague. She's developed a reputation for
getting long-term results by her “analytical, wanting to know why this
happened and
getting to the root cause” approach. She is reliable,
honest and a very positive influence on those she supervised and worked
with.
As her colleague, I often sought
Denise out for her perspective on problems or issues I was facing.
I had the pleasure of attending numerous trainings Denise
developed and taught over the years. She has the ability to make even the most
mundane, but often necessary information tolerable for her audience. She always took pride in knowing her participants
gained valuable knowledge from her and constantly asked for feedback on how to
make it better. She is passionate about
getting the information out there and ensuring the recipients understand. Denise puts things into perspective and is
able to modify her trainings to meet the needs and understanding of her
audience.
Denise knows “Rome
wasn’t built in a day” and it takes time to change and perfect things. She has the ability to get everyone on board
and work toward the same goal." -Alesia Krause/ Assistant Program Director of Residential Services
"As my supervisor, coach and trainer, I can personally attest to the fact
that Denise Scotti-Smith gives 100% of herself to her work. She has a way of motivating others by teaching
them to find deeper meaning in their work.
By providing guidance, management
tools and challenging goals, she teaches the skills that managers need to be
successful. Time and again, I’ve seen
her firm yet positive approach, enthusiasm and encouragement bring out the leadership
potential of rookie managers as well as nurses and other clinical staff - including during times when there was a
consensus that the person couldn’t improve!
As my coach, Denise has consistently role modeled integrity and
respect for all people through all employment phases including the
hiring phase
and terminations. In the various leadership positions I've held since I
worked with her, I still use the skills she taught me, and share them
with those in the numerous departments I currently supervise. I highly
recommend Denise’s consulting, training, and coaching services. I’ve
witnessed first hand the positive effect
she has on an organization and those whom she comes into contact with!"
· -Stacy Gaynor Irizarry - Auditor for NYS Office of Persons with Developmental Disabilities (OPWDD), Past Supervisor of 6 IRAs - United Cerebral Palsy
I have attended a series of management trainings that were done by
Denise Scotti-Smith. Denise possesses excellent training and teaching
skills! Her workshops were so beneficial to me as I transitioned into
Management. Denise exhibits charisma, passion, patience and strong leadership
abilities and I can honestly say that without her trainings I probably
wouldn't have felt confident enough to seek promoting to a higher
position within my company. Denise was able to keep the workshops
interesting...never boring, she has a wonderful sense of humor! I can honestly say that Denise is one of the BEST! -Brenda Hudson / Individual Residential Alternatives (IRA) Program Manager / Epilepsy Foundation of LI
